Last updated: April 1, 2026
This Refund Policy outlines the terms and conditions under which refunds may be issued for subscription packages purchased on the MatchmakingPK platform. Please read this policy carefully before making a payment.
Subscription packages on MatchmakingPK are generally non-refundable once activated. Because our service provides immediate access to profile search, proposal sending, and contact sharing features upon activation, we are unable to offer refunds for used subscriptions.
However, we understand that exceptional circumstances may arise. We evaluate refund requests on a case-by-case basis and may issue refunds in the specific situations outlined below.
A refund may be considered in the following situations:
If you submitted a valid payment screenshot and your account was not activated within 7 business days, you are entitled to a full refund.
If you accidentally made two payments for the same subscription period, the duplicate payment will be refunded in full.
If a verified technical failure on our part prevented you from accessing paid features for more than 14 consecutive days during your subscription period, a proportional refund may be issued.
If your account was suspended in error and the suspension was not reversed within 7 days of your appeal, a proportional refund for the unused subscription period will be issued.
Refunds will not be issued in the following circumstances:
To request a refund, please follow these steps:
Contact our support team at [email protected] with the subject line "Refund Request".
Include your registered email address, mobile number, and the date of payment.
Attach your original payment screenshot and a brief explanation of why you are requesting a refund.
Our team will review your request within 3-5 business days and respond with a decision.
If approved, refunds will be processed back to the original payment method within 7-10 business days.
For refund requests or payment-related queries, please contact us: